1. Introduction

At Skillect, we strive to ensure customer satisfaction with our courses and services. This Refund Policy outlines the terms and conditions under which refunds may be granted. By enrolling in our courses, you agree to the terms set forth in this policy.

2. Eligibility for Refund

Course Registration: Refund requests are eligible within 14 days from the date of purchase if the course has not been accessed or completed.

Non-Accessed Courses: If you have not accessed any course materials or participated in any live sessions, you may request a full refund.

Partial Completion: If you have accessed course materials or participated in live sessions, refunds are subject to a prorated amount based on the usage and progress made in the course.

3. Refund Request Process

Request Submission: To request a refund, you must contact our support team at support@skillect.com within the eligibility period. Provide your registration details and reason for the refund request.

Processing Time: Refund requests will be reviewed and processed within 10 business days from receipt of the request. You will receive a confirmation email once your request has been processed.

Refund Method: Refunds will be issued to the original payment method used for the purchase. The time it takes to receive the refund may vary depending on your payment provider.

4. Exceptions and Non-Refundable Items

Accessed Materials: No refunds will be granted for courses where any materials have been accessed or downloaded after the 14-day refund period.

Special Promotions: Courses purchased through special promotions or discounts may have different refund terms. Please review the specific terms provided at the time of purchase.

Course Fees: Some fees, such as administrative or processing fees, may be non-refundable.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or need assistance with a refund request, please contact our support team:

• Email: jithin@skillect.in

• Phone: +91 89393 38507